- Business owners
- Operations leaders
- IT and facilities managers
- Multi-site and branch organizations
Catalogue › Business Communications & Contact Centre › Business Telephony & Managed Voice Services
Business Communications & Contact Centre
Business Telephony & Managed Voice Services
Managed business voice service covering phone-system design, numbering and routing plans, extensions, voicemail and calling features, user setup and administrator enablement, with an ongoing support process. This is the managed voice SERVICE that complements — and must cross-reference — HW-07 Business Telephony, VoIP & Collaboration Hardware, which supplies the endpoints and room equipment.
- Reliable, professional business voice
- Predictable call routing and reachability
- Consistent call handling across sites
- Reduced telephony administration burden
- Phone-system design (cloud, on-premises or hybrid)
- Number and call-routing plan
- Extensions, hunt groups and calling features
- Voicemail, auto-attendant and business hours
- User and device setup
- Administrator enablement and guidance
- Defined support and change process
- Discovery and approved numbering/routing plan
- Configured voice platform
- Routing, voicemail and feature configuration
- User setup and test evidence
- Administrator documentation and guidance
- Go-live, warranty and support-transition package
- Cloud, on-premises or hybrid PBX deployment
- SIP trunk provisioning (with SVC-06 / HW-07)
- Call recording and analytics
- CRM integration (APP-02)
- Contact-centre extension (COM-02)
- Users, extensions and number of sites
- Quantity of numbers and routing complexity
- Features, recording and retention
- Integrations
- Support level and availability target
Content on this page comes from the governed ARRIX catalogue record COM-01; pricing is confirmed only through a reviewed quotation.